• Permanent part time position - 27.5 hours per week
• School friendly hours - 10am to 2:30pm Monday to Friday
• Hybrid working flexibility (based in Braeside)

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

We have a permanent part time employment opportunity, working from 10am to 2:30pm Monday to Friday. Ideal for anyone looking to work around school drop off and pick up times or for anyone who enjoys working shorter days.

What will you be doing?

• Answer incoming calls and manage service booking requests
• Process bookings in our job management system (SalesForce)
• Manage customer enquiries relating to bookings, warranties, and product issues
• Provide updates to customers on their booking status
• Escalate customer complaints to relevant department for prompt resolution

Do you have the following skills and experience?

• Strong customer focus and the ability to remain calm
• Excellent verbal communication skills
• Patience and understanding from a customer's viewpoint
• A positive attitude with a strong work ethic
• Call centre experience or other relevant customer service background

The best parts about working at Rinnai!

• Great role close to home if you're based in the southeast
• Brand new office with onsite parking, electric standing desks, ample natural lighting, onsite micro market for exciting lunch and snack options
• Be part of a cohesive team where professional development is encouraged and supported
• Onsite gym with personal trainers
• Corporate partnerships to help you with everyday savings on Rinnai products, corporate health insurance and banking products
• Great rewards and recognition programs within the team and broader business
• Health and wellbeing programs and onsite expos

If you are looking for a fast-paced customer service position, have an excellent telephone manner and can communicate effectively with all kinds of people, then we would love to hear from you.