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Applying with us is very easy

Simply complete your personal details below, then answer our questionnaire which is specific to this vacancy. Your answers to the questionnaire will enable us to process your application faster. At the very bottom of this page please upload your resume and a covering letter or supporting documents if relevant. We accept files in PDF, .doc or .docx formats, under 2MB.

You are applying for the position: Customer Relations Liaison - Dispute Resolution | Melbourne

First Name

Last Name

Address 1

Country

State/Region

City/Suburb

Postcode

Mobile

A/H Phone

Confirm Email

Application Form (All fields are required)

1. Rinnai Employee:

Are you currently employed by Rinnai Australia

Yes

2. Source of Application:

How did you find out about this ad?

Google

Seek

Rinnai Website

Talent Propeller

Word of Mouth

Indeed

Social Media

Linked In

Other

3. Qualifications:

What Qualification/s do you hold?

TAFE Certificate

Diploma

Graduate Diploma

Bachelors Degree

Post Graduate Qualification

Trade Qualification

Other

4. Residency:

Which option best describes your current residency status?

I am an Australian Citizen

I am a Permanent Resident of Australia with work experience in Australia

I am a Permanent Resident of Australia with no work experience in Australia

I am on a Working Holiday / Temporary Visa

I currently reside overseas but will be relocating to Australia soon

I am on a Spousal Visa

I am on a Student Visa

Other

5. Area of Interest:

If you would like to be considered for future roles, please indicate below which areas you are interested in.

Sales/Business Development/Account Management

ICT Support & ERP

Engineering & Product Development

Manufacturing

Supply Chain/Logistics

Human Resources & Safety

Marketing

Administration/Customer Support/Contact Centre

Field Technical Support

Finance

6. Position history:

Please list below your last three position titles

7. Working Background:

Which of the following statements best describes you?

I'd describe myself as an allrounder and am flexible

My background is in customer relations and my strengths are in resolving and managing customer issues

Although I have never worked directly in customer relations I do tend to learn quickly

Written correspondence is something I have a lot of experience with in previous roles

I'm not fussy with the type of work I'd like to do

8. Employment Terms:

Please indicate the employment terms that best align with what you are looking for. Select 1 of the options below

I would prefer part time hours over full time hours

My preference is for a permanent role over a contract role

A contract role with a view to permanency is great

I can commence a contract, but if permanent work came up I'd have to leave the contract

9. Customer Service:

Which statement best describes what customer service means to you

A win win outcome

Providing advice and information to the customer

Delivering results beyond the customers expectations

A happy customer

10. Salary Expectations:

Please indicate your base salary expectation i.e. before superannuation and other benefits are applied

$60,000 to $65,000

$65,000 to $70,000

$70,000+ (I wouldn't consider anything less)

11. Relevant Experience:

Please select the areas you have had on the job experience in

Complaints handling

Taking inbound calls within a call centre environment

Investigating and resolving customer issues

Written communications and documentation

Salesforce CRM system

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Supplement Documents (Cover letter, etc.)

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